Terms & Conditions

Last amended: May 01, 2024

Welcome to ISEI!

Please read carefully these Terms and Conditions ("Terms") before using our e-shop at https://isei.pl/
("Website"). These Terms are an agreement concluded between you and ISEI INTERNATIONAL LLC, a company incorporated under laws of Poland, at Ul. Puławska 77, lok. U.5, WARSAW, post code 02-595, under REGON: 528079978, NIP: 5214061527 (also "ISEI", "We") and govern your access to our Website.

By using our Website, you agree to abide by these Terms. Your consent may be confirmed, in particular, by ticking the appropriate box during the placing of orders to purchase any of the products on the Website or during registration of the Account. If you do not agree to abide by these Terms, please do not use our Website.

Orders

You can place orders through our Website by selecting the products of your interest. The product is added to the order by selecting the ‘BUY’ button under the product, available on the Website. Before placing an order, you can view and amend your order details at any time by clicking on the "Cart” button. After completing the entire order and specifying the delivery method and method of payment in the "Cart", the Customer send the order to us by clicking the "PLACE AN ORDER" button. Each time before sending an order to us, you are informed about the total cost of the selected products and delivery, as well as all additional costs that you are obliged to pay in accordance with such purchase.

Once you have placed an order you will automatically be sent an email confirming receipt of your order with a summary of the details of your order (list of products, their price, delivery costs, and information about any other costs). The confirmation email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the confirmation email are correct. If they are not, please contact our support team or correct them through your Account.

Within 7 (seven) calendar days after placing the order, we will send a second email. This email shall constitute our acceptance of your order at which point a binding contract of sale for products will be concluded between you and us. If we cannot accept your order, you will be notified by e-mail and you will have the option either to wait until the product is available from stock or cancel your order. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you place the order. We dispatch your products within 2 (two) business days after acceptance of your order.

We will retain a record of all orders accepted by us. You can find details about your recent orders by logging into your Account.

Account registration

Registration is not required to place orders to purchase any of the products on the Website. However, you can register an account ("Account") by following the appropriate instructions on our Website. You shall provide us with true, accurate, current, and complete information about you, which may include without limitations, your first name, surname, email address, and delivery address.

Any personal data that you provide us with during the registration process will be stored in accordance with our Privacy Policy and may not need to be re-entered with each new order. You can access, update or correct your personal details via the Account.

Representations and warranties. If you register the Account, you represent and warrant that you:

You’ve accepted these Terms and/or other accompanying documents (including, but not limited to, Privacy policy, Cookies policy);

You have reached the age of majority in your country of residence and have the full legal capacity to place orders to purchase any of the products on the Website;

You will not take actions aimed at disrupting the normal functioning of the Website, either through software or through direct actions on the Website, or commit any other illegal actions;

The information provided by you is true, current and complete.

Account security. You are responsible for maintaining the confidentiality and security of your Account data and cannot disclose your passwords to third parties. You are responsible for all activities that are carried out under your Account. In the event of unauthorized use of your Account, you must notify us immediately as soon as you become aware of such use, or if there is a reasonable suspicion of such use.

Account suspension. Please note, thar we may, at our sole discretion, temporarily suspend your Account, if you have in any way violated your obligations under these Terms or if we have reason to believe that you have violated applicable laws, policies, or the rights of third parties.

Prices, delivery charges and payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that product to you at the stated price, if we notify you before we despatch the product to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.

All orders are despatched only within the EU and in the UK, and you are responsible for all delivery charges. We reserve the right to provide the delivery of products free of charge in selected cases. Please note, that you may be charged additional taxes or duties, depending on your country of residence.

Payment methods. The available methods of payments are: debit or credit cards Visa and Mastercard, Apple Pay, Google Pay, Blik, Paypal, and these are also displayed on the Website at checkout. Please note, that we are cooperate with PayU payment system and Przelewy24 payment system, so your payment will be subject to additional terms between you and PayU or Przelewy24, available at https://poland.payu.com/privacy-portal/ and https://www.przelewy24.pl/obowiazek-informacyjny-rodo-platnicy. Payment will be debited from your account at the point you confirm your order.

We are not responsible for any charges or other amounts, such as transaction or conversion fees, which may be applied by your card issuer or bank or payment method provider as a result of our processing of your payment in accordance with your order.

Promotion codes and other discounts. From time to time, we issue promotion codes. We have a promotion code box situated on the order page where codes can be entered. You must take care when entering codes as they are case and space-sensitive. You may redeem only one code at a time so we advise you to choose the promotion best suited to your purchase.

We may also provide you with various discounts and gift cards. Their use is governed by rules, of which we shall inform you in each individual case. Unless provided otherwise, discounts cannot be combined. Unless stated otherwise, only one gift card can be used per purchase. In the event the value of the gift card is greater than the value of the entire purchase, the difference shall not be transferred to a new card and the unused amount shall not be refunded.

Delivery

We accept orders for delivery to the countries of the EU and the UK. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We will endeavour to despatch the product to you within 2 (two) working days upon acceptance of your order by us. If we are unable to despatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances, we will offer you the opportunity to cancel the order and receive a full refund.

You will assume the risk for the products once they have been delivered to the delivery address that you specified in your order. We are not liable when you provide an incorrect delivery address or when you fail to collect the products from the delivery address that you specified. If for any reason you do not receive your delivery, please note that we will consider claims for lost products, only if you send them within 30 (thirty) calendar days after the latest due date.

Additionally, we are not liable for any lost, or stolen package claims of orders delivered to a parcel company. We are under no obligation to offer replacements or refunds for orders or products that are reported missing that we reasonably believe to have been delivered to a parcel company.

Resale of products

The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or temporarily suspend Accounts where we believe products are being ordered in breach of this provision. Please also note, that we supply products only in a quantity usual for household consumption. In specific cases (especially in the event of discounts or clearance sales), we are entitled to determine the maximum quantity that we can supply.

Complaints

We are committed to providing an excellent customer service. Therefore, in this section, we outline our policy and procedures for the handling of written complaints.

If the products (in particular, electric devices) show a defect upon delivery, you are entitled to require the removal of the defect in the form of a replacement delivery. In the event that the removal of a defect is impossible or unreasonable for us, you shall be entitled to claim a discount on the purchase price and, if the defect is substantial, you may also withdraw from the purchase agreement and receive full refund. You shall also have these rights if such a defect is manifested later. We shall be liable for defects in the products if the defects are manifested within two years of the delivery of the products or before the expiry date stated on the packaging.

Products shall be considered defective, in particular, when they do not have the usual or presented properties, do not serve their purpose, do not comply with statutory requirements or have not been delivered in the agreed quantity. Please note that an increased sensitivity or allergic reaction to the delivered products cannot in itself be deemed a defect in the products. Likewise, shortcomings in gifts and other gratuitous performance we provide beyond the scope of your order do not constitute a defect.

Pictures of products in our e-shop are illustrative only and do not constitute a binding depiction of the products’ properties (for example, the packaging may differ due to a change made by the manufacturer).

We will be happy to answer any questions regarding complaints at info@isei.pl and we will do our best to fix any problems you may be having as soon as possible. Please send us the products under complaint to Grocholicka str., 2A, post code 05-090 Raszyn, Poland.

We will inform you of the progress of the complaint, in particular of its receipt, acceptance or rejection, via email. The processing of the complaint including the defect removal will not exceed ordinarily 30 (thirty) calendar days.

Returns policy

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund in accordance with this Returns policy.

By law, you are entitled to withdraw from an agreement concluded on the Internet without giving a reason within 14 (fourteen) calendar days of delivery of the products. So, if you wish to exercise this right, you must notify us of your decision to return the products within the aforesaid time limit. The best way to do this is to contact us at info@isei.pl. You can use the model withdrawal form below (however, this is not obligatory).

Model withdrawal form
I [name] hereby give notice that
I cancel my contract of sale of the following products [List products],
Ordered on [date] /Received on [date],
Name of consumer,
Address of consumer,
Signature of consumer (only if this form is notified on paper),

In the event you withdraw from the agreement, we will refund you the purchase price of the products. no later than 14 (fourteen) calendar days from the date of withdrawal. However, in accordance with the law, we may wait for the payment until you return the goods. For the refund, we shall use the same means of payment you used to pay the purchase price, unless we agree otherwise.

Without delay, no later than 14 (fourteen) calendar days from the date of withdrawal, you should send the products to Grocholicka str., 2A, post code 05-090 Raszyn, Poland. Please note, that you shall bear all costs associated with the return of the products. Please return the products in suitable packaging to ensure it reaches us in good condition. We will not be held responsible for any product that is damaged or lost during its return to us. If we sent you an additional free product (gift), it is necessary also to return this gift. In the event that you do not send us the gift back along with the products, we are entitled to halt the return of the purchase price of the products to you until the gift is returned.

Exceptions. Products can only be returned for a refund if they are unopened, unused, and in the condition, they were received, in their original box and/or packaging with all tamper-resistant seals.

Please note that, by law, you are not entitled to withdraw from the agreement in the case of products manufactured according to your requirements or customised products (e.g., packaging with customised engravings) and products that have been taken out from their packaging, opened, or tested, and that cannot be returned for hygienic reasons (e.g., hair accessories, underwear, opened cosmetic preparations and other products that come into direct contact with your skin). In addition, it is not possible to withdraw from the service contract of gift or ecological wrapping once the product has been wrapped, as the service has therefore been provided (we proceed to deliver the service of gift or ecological wrapping without delay after the order has been placed, provided that you have chosen this particular service).

Code of conduct

You agree to use the Website only for lawful purposes, and in a lawful manner. In addition, you agree that you will not do and will not help others to:

violate any applicable laws, policies, intellectual property rights or other rights of third parties, our Terms and/or other accompanying documents;

attempt to gain unauthorized access to the Website, Accounts registered to other Users, or any servers, systems or networks connected to the Website;

infringe our intellectual property rights, including copying the Website or any individual element of the Website, design, any trademark, logo or other proprietary information, without our written consent;

delete, deactivate or otherwise attempt to circumvent any technological measures taken by us, or any third party to protect the Website;

take any action that harms or adversely affects, or may damage, or adversely affects the operation or proper functioning of the Website, including downloading viruses, trojans, and any other dangerous code or material;

upload to the Website any material which is defamatory, offensive or of an obscene character;

make any false, misleading or deceptive statement or representation regarding us and/or our Website; or

engage in any other activity which may expose us or our Users to any harm or liability of any type.

We reserve the right to temporarily suspend, or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have violated any of these obligations or if we suspect fraudulent activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.

Intellectual property

The Website and any content published or available on or through the Website, including, but not limited to text, graphics, visual interfaces, data, photos, or images, are the property of ISEI and its affiliates and are protected by copyright, trademark, patent, and other intellectual property laws. All such rights are reserved and nothing in these Terms will be interpreted as giving you ownership or rights in such intellectual property.

ISEI hereby grants you a non-exclusive right to use the Website for your personal and non-commercial purposes. No part of our Website and no content may be copied, reproduced, republished, posted, publicly displayed, translated, transmitted, or distributed in any way to any other computer, server, or website without our express prior written consent. In addition, you agree not to reverse engineer, attempt to extract the source code of our Website or take any action that may infringe on our intellectual property rights.

Reviews

Whenever you post a review on our Website, you represent and warrant that: (a) you own or otherwise control all of the rights to the content that you post; (b) the content and material are accurate; and (c) use of the content and material will not cause injury to any person or entity (including that the content or material is not defamatory).

By posting a review or other content on our Website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the right to use the name that you submit in connection with such content. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

Please note, that we may remove any review you post on our Website if in our opinion your review does not comply with our guidelines.

Indemnification

You agree to indemnify us for any damages and costs, including without limitation, reasonable legal costs, associated with any claims of a third party against us arising out of or in any way connected with any violation of these Terms by you. This means that you will be responsible for any damages and costs we suffer as a result of your violation of the obligations regarding review posting.

Disclaimers

You understand and agree that this Website is provided on an "as is" and "as available" basis without warranties or conditions of any kind, either express or implied.

No medical advice. All material and information provided on our Website is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure, or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website. We or our directors, employees, or agents are not responsible for any damage caused during the use or misuse of any information contained on our Website.

Completeness of information. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties, or guarantees, whether express or implied, that all information published on the Website is accurate, complete, or up to date. If we are informed of any inaccuracies in the material on the Website, we will correct this as soon as we reasonably can.

Availability. Due to the peculiarity of the Internet, we cannot guarantee error-free, uninterrupted, and flawless access to the Website. You acknowledge that we reserve the right to restrict access to the Website or certain functionality at any time if this is necessary. We shall not be liable in case of unavailability of any service, whether caused by us or by any third party, or force majeure.

Limitation of Liability

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. If we breach these Terms, we shall only be liable for direct damages or losses, up to a maximum of the purchase price of your order.

To the maximum extent permitted by the applicable law, we or our directors, employees, or agents are not responsible for any indirect damages or losses, including inability to use, loss of profits, loss of business, or loss of data resulting from or otherwise related to the use or inability to use our Website, regardless of the basis of such liability (breach of contract, non-contractual liability, etc.). If applicable law does not permit the full or partial limitation of the above liability to you, the limitations will apply to you only to the extent permitted by applicable law.

You may not make any claim against ISEI for failure to comply with any of our obligations under the Terms as a result of force majeure – circumstances beyond our control, including, but not limited to, war, political or civil unrest, act of terrorism, strikes, lockout, interruption in telecommunications, failure of equipment and/or software, act of God, accidents of any kind, pandemic, epidemic, or by any other circumstance beyond our reasonable control.

Your privacy

When you shop on this Website, we will ask you to input personal data such as your name, email address, delivery address, or other information. Please note, that we care about the security and integrity of your personal data that you may disclose to us. Please read our Privacy Policy to find out more about your rights in respect of your personal data, as well as about the conditions, under which we process your personal data.

Links to third-party websites

As a convenience to you, the Website may contain links to third-party websites and resources. These links are provided for your information only, and they should not be interpreted as our approval or recommendation of linked websites or information you may obtain from them. We do not guarantee their safety and conformity with any of your expectations. We will not be liable for any damage or loss, or any other impact, directly or indirectly resulting from the use of any content or products available on or through any such third-party websites and resources.

Applicable law and dispute resolution

These Terms are governed by the laws of Poland. We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within Poland in accordance with applicable law.

Changes to these Terms

We reserve the right to change these Terms at any time, including for legal, regulatory, or security reasons. If we make changes to these Terms, we will publish the updated Terms on the Website and indicate the "Last amended" date at the top of these Terms. We can also notify you of major changes by email. We encourage you to periodically check this page to make sure you agree with the changes. If you do not agree with the updated Terms, you should immediately stop using the Website. If you continue to use our Website, your continued use of the Website constitutes your agreement to be bound by the updated Terms.

Severability

Should any provision of these Terms (a clause or a statement within a clause) be void, unenforceable or legally invalid otherwise, it shall not affect any other provision hereof, or these Terms as a whole.

Our contact information

We hope these Terms helped you to understand how our Website work. If you have any questions or complaints regarding our Website, please contact us at info@isei.pl or to:

ISEI INTERNATIONAL LLC
Ul. Puławska 77, lok. U.5, WARSAW, post code 02-595, WARSAW, POLAND
REGON: 528079978
NIP: 5214061527

Your ISEI team